Salesforce Support & Managed Services

Reliable operations, proactive optimization, and scalable support for your Salesforce environment.

Continuous Optimization and Reliable Support for Your Salesforce Platform

Salesforce success extends well beyond implementation. Our Salesforce Support & Managed Services help organizations maintain platform stability, improve user adoption, and continuously enhance business value. We provide structured, reliable, and scalable support aligned with Salesforce best practices and customer success principles.

Based in Dubai, we support organizations across the UAE and GCC with flexible engagement models tailored to evolving business needs.

Continuous Optimization and Reliable Support for Your Salesforce Platform

Ongoing Salesforce Support

We provide day-to-day operational support to ensure your Salesforce environment runs smoothly and securely.

Support services include:

Salesforce administration and configuration updates
Incident and issue management
User access, profiles, roles, and security management
Data maintenance and integrity support
Minor enhancements and change requests
Sandbox and environment management

Our support services are designed to reduce internal dependency while ensuring business continuity.

Managed Services & Platform Optimization

Our managed services go beyond reactive support, focusing on continuous improvement and long-term platform health.

Managed services include:

Proactive org health checks and performance monitoring
Optimization of automation, Flows, and processes
Review and adoption of new Salesforce features and releases
Technical debt assessment and remediation
Platform roadmap planning aligned with business goals

This approach ensures your Salesforce platform evolves with your organization.

Release & Environment Management

Salesforce releases frequent updates. We help you manage these changes with minimal disruption.

Our services include:

Impact analysis of Salesforce seasonal releases
Sandbox testing and validation
Regression testing support
Controlled production deployments
Post-release monitoring and stabilization

User Adoption & Enablement

High adoption is essential for maximizing Salesforce ROI.

Enablement services include:

Role-based user and admin training
User onboarding and offboarding support
Adoption and usage analysis
Process documentation and knowledge transfer
Ongoing user guidance and best-practice recommendations

Governance, Security & Compliance Support

We help maintain governance and security standards across your Salesforce org.

Services include:

Security model reviews and access audits
Data governance and ownership frameworks
Compliance support aligned with organizational policies
Audit readiness and reporting support

Salesforce Platforms We Support

We provide support and managed services across the Salesforce ecosystem, including:

Sales Cloud

Ongoing support for lead, opportunity, pipeline, and sales performance management.

Service Cloud

Support for case management, service workflows, and omnichannel customer support operations.

Marketing Cloud

Managed services for campaign execution, automation, and customer journey optimization.

Experience Cloud

Support for customer, partner, and employee portals, including access and content management.

CPQ & Field Service

Ongoing support for quote configuration, pricing logic, Support for workforce scheduling, asset management

Why Choose Our Salesforce Support & Managed Services

Salesforce-Certified Support Team

Best-Practice Aligned Operations

Proactive, Not Reactive

Local Delivery Expertise

Scalable Support Model

Engagement Models

Our support and managed services are available through flexible engagement models:

Dedicated Admin / Support Team – A fully assigned Salesforce admin or support team providing ongoing operational support aligned with your business priorities.
Monthly Retainer (Managed Services) – A predictable monthly engagement covering continuous support, enhancements, and platform optimization.
Time & Material Support – Flexible, on-demand Salesforce support billed based on actual effort for ad-hoc tasks and changes.
SLA-Based Support Contracts – Structured support with defined response times, resolution targets, and service-level commitments.

Ensure Long-Term Salesforce Success

Whether you need ongoing administrative support, platform optimization, or a fully managed Salesforce service, our Dubai-based team is ready to support your organization’s Salesforce ecosystem.

Contact us today to discuss your Salesforce support and managed services requirements.

Consult with us

FAQs

What is the difference between Salesforce support and managed services?

Salesforce support focuses on day-to-day operational activities like configuration updates, incident management, user access, and minor enhancements. Managed services go beyond reactive support to include proactive org health checks, performance optimization, adoption of new features, technical debt remediation, and platform roadmap planning aligned with business goals.

What support models do you offer?

We offer flexible engagement models including dedicated admin/support teams, monthly retainers for managed services, time & material support, and SLA-based support contracts. Each model can be customized to meet your operational requirements and budget.

How quickly do you respond to support requests?

Response times depend on your chosen SLA-based contract. We offer tiered support with priority levels to ensure critical issues are addressed immediately while routine requests are handled efficiently. Our goal is to maintain business continuity and minimize disruption.

Do you help with Salesforce release updates?

Yes, release and environment management is a key part of our services. We perform impact analysis of Salesforce seasonal releases, conduct sandbox testing and validation, provide regression testing support, execute controlled production deployments, and offer post-release monitoring and stabilization.

Can you help improve our Salesforce user adoption rates?

Absolutely. We provide role-based training, user onboarding and offboarding support, adoption and usage analysis, process documentation, and ongoing best-practice recommendations. High adoption is essential for maximizing Salesforce ROI, and our enablement services ensure users are confident and productive.

Do you support all Salesforce clouds and platforms?

Yes, we provide support and managed services across the entire Salesforce ecosystem including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CPQ, and Field Service. Our support is tailored to your org complexity, usage patterns, and industry requirements.

Can you help maintain security and compliance in our Salesforce org?

Yes, we offer governance, security, and compliance support including security model reviews, access audits, data governance frameworks, compliance alignment with organizational policies, and audit readiness support. We ensure your Salesforce org remains secure and compliant.