1. Introduction

WMS Middle East LLC (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the WMS LogistiX Mobile App (“App”).

This App is designed for enterprise users and connects to the customer’s SAP Business One system to facilitate logistics, inventory, warehousing, and delivery operations.

By using the App, you confirm that you are an authorized user of your organization’s SAP system and consent to the practices described in this policy.

2. Information We Collect

2.1 Information Provided by Your Organization

The App retrieves and displays data from your company’s SAP Business One environment, which may include:

  • User profile information

  • Warehouse and inventory data

  • Items, batches, serials

  • Customer & supplier details

  • Delivery notes, orders, invoices

  • Documents created through the App (e.g., GRPO, Goods Issue, Delivery, Transfer)

    This data is controlled by your organization, not by WMS.

2.2 Information You Provide

  • Login credentials (provided by your organization)

2.3 Automatically Collected Information

For performance and support:

  • Device information (model, OS version, device ID)
  • App usage logs
  • Network information
  • Error logs & crash data

We do not collect personal data unrelated to logistics operations.

3. How We Use Your Information

We use the collected information to:

  • Provide access to your SAP Business One environment
  • Enable logistics, warehouse, and delivery functions
  • Sync documents to SAP (GRPO, Goods Issue, Deliveries, Transfers, etc.)
  • Maintain app performance and security
  • Provide customer support
  • Improve app functionality

We do not use your data for advertising, marketing, or analytics unrelated to the App’s operational purpose.

4. How Your Information Is Shared

We may share data only in the following cases:

4.1 With Your Organization

All operational data is shared directly with your company’s SAP Business One system.

4.2 With Service Providers

Strictly for:

  • Hosting and secure API communication
  • Crash reporting
  • Troubleshooting

These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose data if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect the rights or safety of users

We never sell, rent, or trade your data.

5. Data Storage and Security

We implement industry-standard security measures:

  • Encrypted data transmission (HTTPS/TLS)
  • Role-based access control
  • Authentication & authorization
  • Secure API gateways
  • No data is stored on WMS servers unless explicitly required for support

Your organization controls:

  • User access
  • Data retention
  • System-level permissions

6. Data Retention

  • Operational data is stored within your organization’s SAP Business One database.
  • App logs and crash data (if any) are retained for a limited period solely for troubleshooting.
  • Photos/signatures are stored only if enabled by your organization’s workflow rules.

7. Your Rights

Depending on your jurisdiction (UAE PDPL, GDPR, etc.), you may have rights to:

  • Access your personal data
  • Correct your data
  • Request deletion (where applicable)
  • Restrict processing

Please contact your organization’s system administrator for these requests, as they control your SAP data.

8. Children’s Privacy

  • This App is intended for authorized business users only and is not designed for children under 16. We do not knowingly collect data from children.

9. Third-Party Services

The App may use:

  • Device camera (for scanning or proof of delivery)

  • Location services (optional, for route tracking)

  • Third-party SDKs for error/crash reporting

    Permissions are requested only when required

10. International Data Transfers

Data may be transferred between countries as part of your organization’s SAP or cloud hosting setup. All transfers follow applicable laws and enterprise agreements.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

WMS Middle East LLC

Website: www.wmsspl.com

Email: support@wmsspl.com

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly.