Build Smarter Customer Experiences with Salesforce

Certified Salesforce consultants helping UAE businesses sell faster, serve better, and grow with confidence.

Driving Customer Success with Salesforce Expertise in Dubai

As a Dubai-based Salesforce consulting organization, we help businesses transform how they sell, service, and engage customers using the Salesforce Platform. Our consulting services are focused on aligning Salesforce capabilities with business strategy, ensuring scalable architecture, strong user adoption, and measurable outcomes.

We support organizations across the UAE and GCC throughout the Salesforce lifecycle—from initial advisory and implementation to optimization, innovation, and long-term platform management.

Our Salesforce Consulting Services

Salesforce Advisory & Solution Design

A successful Salesforce implementation begins with the right strategy. Our advisory services help organizations define a clear vision and roadmap aligned with Salesforce best practices.

What we deliver:

Current-state assessment of processes, systems, and data
Identification of business pain points and improvement opportunities
Salesforce product and cloud recommendations based on use cases
Solution architecture aligned with scalability and security principles
Adoption, governance, and change management planning

Our goal is to ensure Salesforce is positioned as a business platform—not just a CRM tool.

Salesforce Implementation Services

We deliver structured Salesforce implementations using iterative delivery models and Salesforce-recommended methodologies to ensure predictability, quality, and adoption.

Implementation scope includes:

Sales Cloud for pipeline visibility, forecasting, and sales productivity
Service Cloud for omnichannel customer support and case management
Marketing Cloud for personalized, data-driven customer journeys
Experience Cloud for partner, customer, and employee portals
CPQ for streamlined quoting and pricing processes
Field Service for workforce and asset management

Implementation activities:

Declarative configuration and automation using Flows
Custom development with Apex and Lightning Web Components where required
Role-based security, sharing rules, and access controls
Performance optimization and scalability planning

Salesforce Integration Services

Connected systems are essential for delivering unified customer experiences. We design and implement integrations that extend Salesforce across your technology ecosystem.

Integration capabilities include:

ERP and finance systems for order-to-cash visibility
Marketing and analytics platforms
Communication tools such as email, telephony, and messaging
Third-party applications and external data sources

All integrations are designed with a focus on data consistency, transaction reliability, and long-term maintainability.

Salesforce Data Migration & Data Readiness

High-quality data is critical to Salesforce success. Our data services ensure your Salesforce org starts with clean, reliable, and usable data.

Our structured approach includes:

Data discovery and profiling
Data cleansing, deduplication, and normalization
Migration from legacy CRM, ERP, or custom systems
Data validation, reconciliation, and audit checks
Establishing data governance and ownership models

This approach reduces risk and improves user confidence from day one.

Salesforce Support & Managed Services

Post-go-live success depends on continuous optimization. Our managed services help organizations maximize value from their Salesforce investment.

Support offerings include:

Salesforce administration and configuration changes
Enhancement requests and backlog management
Release, sandbox, and environment management
Proactive monitoring and performance tuning
User training, enablement, and adoption support

Support models are flexible and can be aligned to business priorities and SLAs.

Industries We Support

Our Salesforce consulting experience spans industries commonly operating across the UAE and Middle East, including:

Real Estate & Property Development

Lead management, broker portals, and sales automation

Financial
Services

Relationship management, service workflows, and reporting

Healthcare & Life Sciences

Case management and patient engagement workflows

Professional
Services

Opportunity-to-project lifecycle management

Retail, Consumer Goods & Logistics

Customer engagement, omnichannel visibility, order visibility, and service coordination

Why Work with Salesforce Consulting Team

Salesforce-Certified Professionals

Best-Practice Aligned Delivery

Customer Success Focus

Local Market Expertise

Scalable and Secure Solutions

Our Salesforce Delivery Methodology

Our delivery approach aligns with Salesforce implementation best practices and emphasizes collaboration and transparency.

Discover – Business objectives, current-state analysis, success metrics, stakeholder alignment, and technical assessment
Design – Scalable solution architecture, data model definition, security framework, user experience design, and integration strategy
Build – Salesforce configuration, workflow automation, custom development, integrations, and environment setup
Test – Functional testing, system validation, user acceptance testing (UAT), defect management, and quality assurance
Deploy & Enable – Go-live readiness planning, deployment execution, end-user training, documentation, and knowledge transfer
Optimize – Continuous improvements, performance optimization, feature enhancements, and innovation roadmap

Begin Your Salesforce Journey with Confidence

Whether you are adopting Salesforce for the first time, expanding platform capabilities, or optimizing an existing implementation, our Dubai-based Salesforce consulting team is ready to support your customer success initiatives.

Contact us today to discuss how Salesforce can help your organization connect with customers in a more intelligent and scalable way.

Consult with us

FAQs

What Salesforce consulting services does your company provide in Dubai?

We provide end-to-end Salesforce consulting services including advisory and solution design, implementation across all Salesforce clouds (Sales, Service, Marketing, Experience, CPQ, Field Service), system integration, data migration, and ongoing support and managed services. Our team works with businesses across UAE and GCC to align Salesforce capabilities with business strategy.

Which industries do you serve with Salesforce consulting in the UAE?

We specialize in serving Real Estate & Property Development, Financial Services, Retail & Consumer Goods, Healthcare & Life Sciences, Logistics & Distribution, and Professional Services. Our solutions are tailored to industry-specific processes and regulatory considerations relevant to the UAE and Middle East markets.

Are your consultants Salesforce-certified?

Yes, our team consists of Salesforce-certified consultants, developers, and administrators with extensive real-world delivery experience. We follow Salesforce-recommended architectures, security models, and governance frameworks to ensure best-practice aligned implementations.

How long does a typical Salesforce consulting project take?

They achieved reduced manual errors, improved data accuracy, real-time visibility into inventory and operations, reliable analytics for faster decision-making, better manpower utilization, and significant time savings.

How was the partnership between Al Shalal Water and WMS Middle East described?

Project timelines vary based on complexity and scope. A simple Sales Cloud or Service Cloud implementation typically takes 3-5 weeks, while more complex, customized implementations can take several months. We use structured, phased delivery methodologies to ensure predictability and quality throughout the project lifecycle.

Do you provide post-implementation support for Salesforce?

Absolutely. We offer flexible support models including dedicated admin teams, monthly retainers for managed services, time & material support, and SLA-based contracts. Our support covers ongoing administration, enhancement requests, release management, user training, and proactive platform optimization.

What makes your Salesforce consulting services different from other partners in Dubai?

We combine Salesforce-certified expertise with deep local market knowledge of UAE and GCC business environments. Our focus is on customer success, user adoption, and long-term platform health—not just technical implementation. We deliver scalable, secure solutions designed to support growth and evolving business needs.